Frequently Asked Questions

General FAQ

Which interior design service should I choose?

Depending on how much planning and design assistance you’d like for your project, we offer three distinct tiers of service, each featuring different price points and deliverables. Each tier is thoughtfully priced based on the room type or total square footage of the space you wish to re-plan. Tier 1 includes a comprehensive Space Plan only. Tier 2 includes both a space plan and 3D imaging, which provides a more realistic representation of your redesigned area. Lastly, Tier 3 encompasses a complete package that offers a space plan, 3D imaging, and curated product selections to bring your new design to life seamlessly.

Expedited options are available to purchase with each Tier and service.

If you’d like Julie’s exclusive advice on your space without deliverables, ‘Meet with Julie’ is a one hour organic conversation via google meet. However, you are welcome to take a screenshot of anything she suggests or draws during your meeting.

Do I get revisions if I don’t like my design?

The short answer is YES!
At Julie Jones® Designs, we strive to deliver services that align perfectly with your needs and style. We will include one complimentary edit with each service.

For “by room”, is my open concept space one room?
In order to best serve our clients, we have established a policy that considers open concept spaces as separate rooms based on their use. This policy enables us to offer fair pricing for all our clients. Our services take a considerable amount of time planning, drafting, creating quality 3D visuals, and sourcing the perfect products. By focusing on individual spaces based on use, our attention to detail remains consistent.

For example: An open concept Kitchen, Living space, and dining space would be considered 3 rooms.

We understand that identifying whether your space falls under the category of one room or multiple rooms can sometimes be challenging. If you are unsure if your open concept space should be considered as one room or multiple rooms for purchasing purposes, please do not hesitate to contact us.

Can I upgrade to the next tier after the fact?

We do allow upgrades from Tier 1 only. You may wish to add 3D or 3D + sourcing after your plan is finished. In this case, we will apply your Tier 1 purchase to Tier 2 or Tier 3. Please note, we will not be able to change the space plan delivered from Tier 1 with the upgraded tier.

Do you design new builds/construction?

Yes! Many of our clients are building or adding on to their home. We are happy to assist after exterior and structural walls are identified.

Do you service clients outside the US?
Yes, we have serviced many international clients. If you wish to purchase Tier 3, we ask for a list of online retail stores that you have access to for our designers to properly source furniture and decor for your home.
What if I don’t see a service I’m looking for?

We understand that each client is unique, and their requirements may vary. However, as of now, we remain focused on delivering the services outlined on our website. The detailed descriptions of our services accurately reflect what we currently offer. We apologize for any inconvenience this may cause if your needs extend beyond what is mentioned.

Nonetheless, we continuously review and update our service offerings based on feedback from our valued clients. In the meantime, we encourage you to explore the services we do provide and make the most of the expertise and creativity our team has to offer. Should you require further assistance or have any specific inquiries relating to our existing services, please feel free to fill out our contact form.

Do you offer exterior design services?

Yes! We offer our Curb Appeal service if you wish to re-imagine the exterior facade of your home.

Trade Sourcing FAQ

What is Trade sourcing?
“To the trade” means brands who strictly sell furniture and decor to businesses in the design trade. They are often more unique, better quality, and customizable. There are hundreds of furniture and decor brands not available for the public to directly purchase from.
What is a design coordinator?
With our trade sourcing option, our room makeover service includes a complimentary design coordinator with your purchase. They are the liaison between furniture brands and our clients. They will place orders with various vendors and arrange shipment and delivery to our clients.
Can I buy furniture on my own?
If you wish your designer to source from online retail stores only, you are responsible for all purchases. If you wish your designer to include ‘to the trade’ brands in their sourcing, we will place all furniture orders to our trade vendors. If your designer sources from both retail and trade vendors, you are responsible for the retail purchases.
Can I return furniture?
Different vendors each have their own return policy. Most trade brands do accept returns if an item is defective or broken in shipment at no cost. If you do not like an item when it arrives, some vendors do accept returns if you pay for shipping. Our design coordinator will let you know if an item is non-returnable before we place an order. They will also coordinate any client return.
Do I have to purchase furniture with my room design?

Absolutely not. After your room makeover meeting and sourcing is complete, our design coordinator will send a detailed sourcing list of every item and price. You simply select which item you would like to order.

How much time do I have to place an order?
After you receive your detailed souring list from our design coordinator, you have 30 days to place an order. After that time, we cannot place orders due to stock limitations.
Can I get a discount on retail only sourcing?
Unfortunately, we are not able to pass on any trade discounts at online retail stores where you are the purchaser. But we will pass on discounts to all items we purchase with our trade vendors. If you opt for trade sourcing, it is up to your designers professional opinion which items work best for your space and within your budget, whether that is an item from a trade vendor or a retail store.
Is this only for US clients?
Yes. Although we cannot guarantee shipment to Canada, some of our vendors will ship at an additional cost. However, we do feel the benefits of trade sourcing would be outweighed by the costs of delivery.
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