Refund & Rescheduling Policy

At Julie Jones™ Designs, our priority is to provide exceptional service to all of our valued clients. We understand that circumstances may arise which require the rescheduling of an appointment.

Refunds Policy: All sales are final. If circumstances arise where you no longer require your purchase, we can apply your credit to another service of your choice. We understand unexpected circumstances arise, and we will work with you to achieve a fair outcome. We apologize for any inconvenience this may cause.

Rescheduling: If you need to reschedule an appointment, we kindly request that you notify us prior to 72 hours of the scheduled date and time. It is essential that we receive timely notification to allow us to adjust our schedule and offer the appointment slot to other clients.

If you find yourself in a situation where you need to reschedule an appointment under 72 hrs of your meeting time, we do have a rescheduling fee of $99. Emergencies and unexpected events happen, and we will work with you to find a new suitable date and time. Simply communicate your circumstances with our team, and we will do our best to accommodate your needs.

Our refund and rescheduling policy is designed to maintain fairness for our designers and ensure efficient service for all our valued clients. Your understanding and cooperation are greatly appreciated. Should you have any further questions or concerns regarding our policy, please do not hesitate to reach out to our administration team. We are here to help and provide any additional clarification you may require.