Terms of Service

Terms of Service for Julie Jones™ Designs

Effective Date: 09/24/2023

Thank you for choosing Julie Jones™ Designs for your virtual interior design service. We appreciate the opportunity to work with you to create a space that perfectly reflects your lifestyle and preferences. This document outlines our Terms of Service, which explains how we handle your information, compliance with our design process, and Julie Jones Designs marketing. By purchasing our services, you agree to the following:

Compliance with our Design Process:

By selecting our services at Julie Jones™ Designs, you are agreeing to comply with our virtual design process. This process entails providing us with necessary information about your lifestyle and space, which will enable us to design your space to the best of our abilities. We kindly request that you reply to our information requests in a timely manner to ensure a smooth design experience.

Regrettably, if we do not receive a response from you within three months of our initial request for information, we will be left with no choice but to cancel your order without a refund. However, please note that before taking any such action, we will make five attempts to contact you via the email address you provided at purchase. We understand that occasionally our correspondence may end up in your spam folder, so we encourage you to check all folders for our messages. It is essential that you keep an eye out for our communication, especially if you have not heard from us within two business days of your purchase.

Important Notice Regarding Design Delays:

Our services and pricing may evolve over time. Therefore, all of our services have an expiration period of six months after purchase. After this period, the pricing and availability of our services may change.

With that in mind, we would like to inform you of our policy regarding design delays and appointment rescheduling. We understand that unforeseen circumstances can arise, making it challenging to meet initial deadlines or attend appointments. However, after a period of six months following your purchase, if you have been unable to finalize the design or reschedule your appointment, we regret to inform you that your order will be canceled.

Our team at Julie Jones™ Designs is dedicated to delivering high-quality, personalized designs to our clients. In order to maintain efficiency and ensure timely completion of projects, it is essential that we adhere to this policy. We kindly request your understanding in this matter.
Should you find yourself facing unexpected delays or difficulties that may prevent you from finalizing the design or attending your appointment within the given timeframe, we encourage you to reach out to us immediately. Our team will be happy to assist you and explore potential solutions.

At Julie Jones™ Designs, our aim is to offer exceptional customer service and deliver designs precisely suited to your needs. We sincerely hope that you will be an active participant in the design process by promptly providing us with the necessary information. Should you have any questions or concerns regarding our virtual design process or any other aspect of our services, feel free to reach out to our administration team. Thank you for your understanding and cooperation.

Customer Service Policy:

At Julie Jones™ Designs, we strive to provide exceptional service to all of our clients, creating a welcoming and respectful environment for collaboration and creative expression. We value the diverse personalities and design tastes of our clients, recognizing that everyone brings their unique perspectives to the table.

We firmly believe in the importance of respect and understanding between our design staff and clients. We reserve the right to deny service to anyone who fails to comply with our standard operating procedures or acts disrespectfully towards our team. Our priority is to foster a positive and productive working relationship, where every individual feels valued and heard.

While we strive to make our clients feel like family, it is essential to acknowledge our shared humanity and treat each other with respect. We understand that misunderstandings can occur, but we are committed to working through any issues that arise before considering termination of our contract.
Our team will make every effort to address any concerns or conflicts in a thorough and constructive manner. We believe in open communication, active listening, and finding solutions that meet our clients' needs and expectations.

We are passionate about delivering exceptional results and creating spaces that reflect our clients' personalities and aspirations. We greatly value the opportunity to collaborate with individuals seeking our services and are confident that by embracing respect and understanding, we can achieve remarkable outcomes together. We look forward to working harmoniously with you.

Privacy and Confidentiality:

At Julie Jones™ Designs, we prioritize your privacy and strive to maintain the confidentiality of your personal information. We are committed to safeguarding your privacy and will not utilize or sell your personal information to any third parties outside of Julie Jones™ Designs. We will only collect and use your information as necessary to fulfill our contractual obligations to you.

Use of Designs for Marketing Purposes:

We may use images of your designed space for marketing purposes. This may include showcasing your design on Julie's social media channels and/or website. We understand that your privacy is important, and we assure you that we do not disclose any personal information such as names, locations, or pictures of clients, ensuring your anonymity.

Before and After Images:

When you purchase our services, you acknowledge and agree that we may use a before image of your space alongside the after images for marketing purposes. This allows us to showcase the transformation achieved through our services and demonstrate the quality of our work to potential clients.

Importance of Marketing for Small Business Survival:

As a small business, we heavily rely on online and social media marketing to promote our services and attract new clients. Sharing completed projects and client designs is crucial for our survival and growth. By agreeing to our Terms of Service, you support our ability to reach a wider audience and continue providing exceptional interior design solutions.

Opt-out Option:

We understand that not everyone may wish to have their designed space or before image used for marketing purposes. If you prefer that your designs remain private and not be utilized in our marketing efforts, please inform us at the time of purchase or by contacting our administration. We will ensure your request is respected and your designs remain strictly confidential.

Changes to the Terms of Service:

We may update this Terms of Service document from time to time to reflect changes in our business practices or legal requirements. We recommend reviewing this document periodically to stay informed about any modifications. Your continued use of our services after any revisions indicates your acceptance of the revised Terms.

For any concerns or questions about our Terms of Service or privacy practices, please contact our administration team. Thank you for choosing Julie Jones™ Designs, and we look forward to providing you with exceptional virtual interior design services.